How do I claim compensation from easyJet?

To claim from easyJet: (1) Use easyJet's online claim form at easyjet.com/en/help/boarding-and-at-the-airport/flight-disruption — you'll need your booking reference and flight details. (2) If easyJet rejects or ignores your claim, escalate to AviationADR (easyJet's approved dispute resolution scheme) at aviationadr.org.uk. (3) As a final option, use Money Claim Online (MCOL) for a Small Claims Court claim — airlines typically settle before the hearing date.

How much compensation can I claim from easyJet?

Under UK261, the fixed rates for easyJet delays are: short-haul UK routes (under 1,500km) = £220 per passenger; medium-haul (1,500–3,500km, e.g. UK to Egypt or Canaries) = £350; long-haul (over 3,500km) = £520. These rates apply for delays of 3+ hours at your destination, cancellations within 14 days, and denied boarding.

easyJet says my delay was extraordinary circumstances — is that valid?

Often no. easyJet, like most airlines, frequently cites extraordinary circumstances to reject valid claims. Extraordinary circumstances must be events entirely outside the airline's control — severe weather, air traffic control strikes, and genuine security threats. Technical faults, crew shortages, late incoming aircraft, and scheduling problems are NOT extraordinary circumstances. If easyJet claims extraordinary circumstances, ask them to provide written evidence. If they can't, escalate to AviationADR.

easyJet Delay Compensation 2025 — How to Claim UK261 Compensation from easyJet

Quick answer

How much can I claim from easyJet?

Under UK261, the amount depends on your route distance: £220 for flights under 1,500km (UK to most European destinations), £350 for 1,500–3,500km (Canaries, Egypt, Morocco), and £520 for over 3,500km. These are per-passenger amounts — a family of 4 on a short-haul flight could claim £880 total. easyJet is legally required to pay these amounts for qualifying delays.

✈️ UK's largest airline✓ AviationADR scheme⏱ 6-year window

Free calculator

Calculate your easyJet compensation

🟠

easyJet Compensation Calculator

Fixed UK261 rates — enter your flight to get an instant figure

Your departure airport

Destination

Disruption type

Number of passengers

✅

These are fixed statutory rateseasyJet cannot offer less than these amounts for a qualifying delay. If they offer a voucher, you are entitled to ask for cash instead. If they reject your claim, you can escalate to AviationADR for free.

Step-by-step

How to make an easyJet compensation claim

Calculate your amount with our calculator above

Confirm your route distance and passenger count. You need to know your specific entitlement before you contact easyJet — don't let them tell you what they'll pay, tell them what you're owed.

Submit through easyJet's online claims form

Go to easyjet.com and navigate to Help → Disruption → Compensation. You'll need: booking reference, flight number, date, and delay/cancellation details. Specify the exact amount you're claiming. easyJet must respond within 8 weeks.

If easyJet rejects — challenge their extraordinary circumstances defence

easyJet routinely cites extraordinary circumstances for technical faults. This is often incorrect. Ask easyJet to provide: (a) written details of the specific extraordinary circumstance; (b) evidence they took all reasonable measures to avoid the delay. If they can't provide this, their rejection is challengeable.

Escalate to AviationADR (easyJet's ADR scheme)

easyJet is a member of AviationADR (aviationadr.org.uk). If easyJet rejects your claim or doesn't respond in 8 weeks, file a complaint with AviationADR for free. AviationADR's decisions are binding on easyJet. Most claims are resolved within 90 days.

Small Claims Court as a last resort

If AviationADR doesn't resolve it, Money Claim Online (MCOL) is a quick, low-cost route. easyJet, like most airlines, almost always settles before the hearing date once a court claim is issued.

⚠️

easyJet's extraordinary circumstances rejection tacticseasyJet regularly cites extraordinary circumstances for: late incoming aircraft, technical faults, bird strikes, crew availability issues, and even routine bad weather. Courts and AviationADR have consistently found many of these are not extraordinary. Do not accept the rejection without challenging it in writing.

Evidence needed

What evidence do you need to claim from easyJet?

📋 For an easyJet UK261 claim

easyJet booking confirmation — your booking reference email showing flight number and date.

Boarding pass — your easyJet boarding pass (digital or printed). This confirms you checked in and were on the flight.

Delay confirmation — the easyJet app, departure board screenshot, or Flightradar24/FlightAware data showing your actual departure or arrival time.

Any easyJet communications — text messages, emails, or app notifications about the delay or cancellation, including any reason given.

Receipts for meals and expenses — separately claimable as "right to care" costs. Keep all receipts during a delay.

Real examples

easyJet compensation claim scenarios

Scenario 1

Family of 4, London Luton to Tenerife — 4.5 hour delay

Route distance: 2,856km (medium-haul). Delay caused by late aircraft from previous sector. easyJet initially cited extraordinary circumstances (technical fault). Challenged through AviationADR. Rate: £350 × 4 passengers.

Total compensation: £1,400

Scenario 2

Couple, Bristol to Amsterdam — cancelled within 7 days

Notified of cancellation 7 days before departure. Re-routed to following day — no easyJet alternative offered within acceptable time. Route: 748km (short-haul). easyJet settled directly after formal complaint letter. Rate: £220 × 2.

Total compensation: £440

FAQs

easyJet compensation — questions answered

Can I claim if I booked through a travel agent or third-party site?+

Yes. Your UK261 claim is against easyJet as the operating airline, regardless of where you booked. You'll need your booking reference and the actual easyJet flight number. If you booked through a third party, check your confirmation email for the easyJet flight number (usually EZY followed by digits).

easyJet offered me travel vouchers — should I accept?+

Only accept if you're happy with the value. You are entitled to cash compensation under UK261 — vouchers are a separate, voluntary offer. If you accept vouchers as "full and final settlement" without expressly reserving your cash compensation rights, you may lose your UK261 entitlement. If in doubt, decline the voucher and proceed with the formal cash compensation claim.

How long does an easyJet claim take?+

Direct claims to easyJet: typically 4–8 weeks. AviationADR escalation: typically 60–90 days. Small Claims Court: 3–6 months, but easyJet almost always settles before the hearing date once they receive the claim. Claims companies typically take 3–9 months but charge 25–36% + VAT of your compensation. Claiming directly is faster and free.

Related airline guides

Other airline compensation guides

Disclaimer: Compensation rates are fixed by UK Regulation 261/2004. Extraordinary circumstances claims are fact-specific. ClaimValue is not affiliated with easyJet. Not legal advice.