Close Brothers — FCA Enforcement Action

Close Brothers Motor Finance — how to claim compensation

Close Brothers Motor Finance was one of the first lenders subject to FCA enforcement action in the motor finance mis-selling scandal. If you had dealer-arranged finance through Close Brothers before January 2021, you may be owed compensation — and your claim may be among the most advanced in the queue.

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FCA enforcement action
Test case defendant
Free to complain directly
Early
FCA enforcement target
£1,100
FCA avg overcharge
2007–21
Qualifying period
Free
To complain directly
Quick answer
Why is Close Brothers significant in the PCP scandal?
Close Brothers Motor Finance was one of the first lenders to face direct FCA enforcement action on motor finance commissions — and was a defendant in the test cases that went to the Court of Appeal and then to the Supreme Court. This means Close Brothers DCA claims are legally better established than some other lenders. If your finance was arranged through a dealer using Close Brothers before January 2021, you have a well-supported basis for a claim.
🏛️ FCA enforcement✓ Test case defendant⏱ Act promptly
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Close Brothers brands to checkClose Brothers Motor Finance operates under several brands: Close Brothers Motor Finance, Mann Island Finance, and through its subsidiary Cabot Credit Management for some portfolio acquisitions. Check your agreement document — the lender name on the credit agreement is the definitive identifier. Close Brothers is FCA registered under FCA reference 97278.
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FCA methodology — 25% DCA uplift + 8% p.a. statutory interest

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DCA overcharge + statutory interest
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Claim strength
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Total interest estimated—
DCA overcharge (25%)—
Statutory interest (8% p.a.)—
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FCA DCA uplift methodology. Indicative — actual awards depend on specific agreement terms and judicial assessment.
How to complain

Complaining to Close Brothers Motor Finance

1

Find your agreement details

Locate your Close Brothers Motor Finance agreement number, finance amount, APR, and start date. If you can't find the paperwork, submit a Subject Access Request to Close Brothers Motor Finance Ltd — they must provide all data held on you within 30 days.

2

Write formally to Close Brothers

Address: Close Brothers Motor Finance Ltd, Wimbledon Bridge House, 1 Hartfield Road, Wimbledon, London, SW19 3RU. Or use their online complaints form. Reference the FCA review, Supreme Court October 2024 ruling, and specifically request DCA commission disclosure.

3

Await acknowledgement (complaint may be paused)

Close Brothers is currently pausing substantive complaint responses under FCA direction. You will receive an acknowledgement. Keep a copy — this records your complaint date, which is critical for limitation period purposes.

4

Escalate to FOS after 8 weeks

After 8 weeks without substantive resolution, you may escalate to the Financial Ombudsman Service for free. The FOS will add your case to their motor finance queue and contact you when the redress scheme is developed.

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Disclaimer: Close Brothers Motor Finance compensation estimates are indicative. Close Brothers complaint responses are currently paused under FCA direction. Not legal advice.